Online reservation

What happens after you press send

Your request goes straight to dispatch. We confirm the flat rate for your vehicle and route, and you approve it before anything is booked or charged. Once you say yes, the trip is locked: the chauffeur is assigned, the pickup time is set, and airport trips are tied to your flight number for live tracking. You get the confirmation by email or phone, whichever you prefer. From that moment, the only thing left to do is be ready when the car arrives, which it will be, a few minutes early.

Filling the form out right

Three details do most of the work. The pickup address should be exact, unit numbers included, so the chauffeur stops at the right door. The time you enter is the pickup time, not the flight time: if you are unsure how early to leave, put the flight time in the notes and dispatch will suggest the pickup. And the flight number is what powers the tracking, so for any airport trip, include it. Everything else is quick: choose the vehicle by headcount, count the bags honestly, and use the notes box for child seats, the $45 meet and greet, or an extra stop along the way.

Changing or cancelling a reservation

Call 416-886-9711 and dispatch adjusts the booking on the spot, any hour of the day. Cancellations are free with twelve hours of notice. With less notice a 50% fee applies, and a no-show is charged in full. Flight delays are not cancellations: the pickup simply moves with your plane, and no wait charge starts once you have landed.

Prefer to book another way?

The phone is fastest: one call, one minute, done. Email works well for corporate bookings and anything that needs a paper trail. The form on this page sits in the middle: complete enough to book from, quick enough to finish at the gate before boarding.

One booking, filled out right

Meet a traveller flying WestJet to Calgary at 9 AM Friday, home address in Oakville. She enters the exact address with the unit number, picks the executive sedan, and types the flight number in the flight field. For the time, she is not sure when to leave, so she enters 6:00 AM and adds a note: flight at 9, please confirm pickup time. Dispatch replies with the flat Oakville rate and a suggestion to hold the 6 AM pickup given Friday traffic. She approves, and Friday runs like clockwork: car at 5:55, terminal doors at 6:40, coffee before security. The form took her ninety seconds, and every field earned its keep.

Booking an airport pickup

For arrivals, flip the fields: Pearson is the pickup, home is the drop-off, and the flight number does the heavy lifting. Enter the scheduled landing time as the pickup time and let the tracking adjust it; if the plane is early or late, the car moves with it and no wait charge starts once you have landed. In the notes, choose curbside pickup or add the $45 meet and greet to have your chauffeur inside the arrivals hall with a name sign.

Groups and events

Booking the van or the stretch limo? Use the passenger count honestly, list the stops in the notes, and give us the schedule anchor: the ceremony time, the tee-off, the boarding call. Dispatch plans backwards from that anchor and confirms the pickup chain in one reply. For weddings and holiday weekends, book early; those dates fill first.

Your details, used for the trip only

What you type here goes to dispatch to run your trip: reaching you at the curb, tracking the flight, and sending the confirmation. That is the whole use. No payment details travel through this form, and nothing you enter is sold or shared.

Same-day and last-minute bookings

The form works for tonight, not just for next month. Same-day requests are routine, and overnight dispatch picks them up as they land. The honest rule of thumb: if your pickup is more than a few hours away, the form is fine. If the car needs to move within the hour, call 416-886-9711 instead and a human will lock it in while you are still talking. Either way, the flat rate is confirmed before anything is final.

Round trips on one form

Booking both directions at once is the move most flyers make. Fill the form for the outbound leg, then put the return flight and date in the notes. Dispatch prices both legs at the same flat rate, ties the return pickup to your arriving flight, and confirms the pair together. One approval, two locked rides, zero airport taxi lines at either end.

Plans not final yet?

Book anyway. Lock the parts you know, the date and the destination, and flag the moving pieces in the notes. A pickup time can shift with a phone call at any hour, and the cancellation window is a generous twelve hours, so holding a car costs nothing while the rest of the trip settles. For flights not yet ticketed, dispatch can pencil the booking and confirm the moment your itinerary lands. The flat rate stays the flat rate through every revision.

However rough the plan, send it in. A half-filled form with honest notes gives dispatch enough to hold the right vehicle, and the details can catch up whenever your airline finally makes up its mind about the schedule.

Reservation questions